FAQs and Policies

Where can I find RnCRC coffee locally?
We are proud to work with retailers and commercial partners across Thunder Bay and NWO, check out the full list on our homepage.

I placed an order for delivery online, when will I receive it?
If you place your order online before Monday 11:59pm you can expect to receive your order on Thursday of that same week (local delivery).

Can I pick up my order instead of doing home delivery?
We do not currently have a pick up option as our production facility is not open to the public in any way during COVID-19.

Do you offer shipping outside of Thunder Bay?

Yes - we can ship across Canada (calculated automatically at checkout). International customers are encouraged to contact us directly to make arrangements for shipping.

Can I get my coffee ground instead of whole bean?
Yes - though we strongly encourage you to grind coffee at home immediately before brewing. When placing an order online, there will be grinding options available (not available on subscriptions).

Do you add any flavouring to the coffee? 
No - we do not add anything but time and attention to detail to our coffee. Tasting notes refer solely to the natural flavour profiles of the beans.

Do you offer wholesale options?
Yes - contact us for details and to discuss your needs!

First Coffee Roaster - July 2013
First Coffee Roaster - July 2013

Why is it called Rose N Crantz Roasting Co?

Great question, thanks for asking! It is a well known fact that Jamie is a big fan of Tom Stoppard and his delightful play called "Rosencrantz and Guildenstern Are Dead" - a standalone piece to tell the story of two quirky characters from Shakespeare's "Hamlet". Rose N Crantz was also the name by which Jamie went on Facebook back in 2013 and so when trying to choose a name it all linked together; and it has a great ring to it doesn’t it? Plus it inspires people to ask 😉

Policies

Delivery and Shipping
As we progress through the COVID-19 pandemic, our delivery and shipping models are subject to change. We currently do local home delivery on Thursdays and ship out of town orders once per week (usually on Tuesday/Wednesday) via Canada Post with tracking. If your package does not arrive as planned, please contact us to work together to address the issue.

Returns and Refunds
We do not offer returns on coffee beans once they have left our production facility. This is a safety precaution to ensure quality control and product tracing measures remain intact. However, our top priority is that you are loving your RnCRC experience - if you have any questions or concerns about something you have purchased from us, please let us know and we can work together to find a solution. Returns or refunds for gear and merchandise purchased online available within 14 days of purchase/receipt of item(s). 

Privacy
Rose N Crantz Roasting Co is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions or provincial and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not actively shared with external parties. In particular, we do not re-distribute or sell personal information collected through our website. 

Information Collected:

  • Internet Protocol (IP) address of computer being used
  • Name
  • Address
  • Email
  • Phone number
  • Credit card data
  • Date and time

Cookies:
Rose N Crantz Roasting Co site may use “cookies” in order to deliver web content specific to individual users’ online purchasing transactions and contact forms. Sensitive personal information is not stored within cookies.

Webforms:
Rose N Crantz Roasting Co uses webforms on this site. These forms require users to give contact information (name, address, email, phone). Contact information is used only to send material relating to the purpose for which it was collected and will not be sold to another party. 

Use of collected information:

  • Rose N Crantz Roasting Co will only use personal information collected from this site for the purpose of processing a transaction, communicating back to individuals who contact us via the site, and compiling website traffic data for internal use. 

Distribution of collected information:

  • Rose N Crantz Roasting Co will not disclose, without your consent, personal information collected about you, except for certain explicit circumstances in which disclosure is required by law. 
  • Rose N Crantz Roasting C will not distribute or sell personal information to third-party organizations.

Rose N Crantz Roasting Co reserves the right to amend or change this privacy statement at any time and for any reason. We encourage you to review this privacy statement each time you visit our website. 

Responsibility for External Sites:
This website may contain links to other web sites or social media accounts. Some of those web sites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. 

We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each site’s privacy practices. 

Second Roaster - Sonofresco Roaster
Second Roaster - Sonofresco Roaster
Third Roaster - 3kg from Mill City
Third Roaster - 3kg from Mill City
4th Roaster - Probat
4th Roaster - Probat