10:00 am - 3:00 pm
Monday to Friday

270 CUMBERLAND STREET NORTH, thunder bay on p7a 4n5

All pickup, delivery, and shipping timeframes are subject to change due to staffing capacity and frankly, the weather in Thunder Bay. Local pickups are currently available at the roastery every Wednesday and Thursday from 10am-3pm. We currently do local home delivery on Thursdays and ship out of town orders once per week (usually on Tuesday/Wednesday) via Canada Post with tracking. If your package does not arrive as planned, please contact us to work together to address the issue.

We do not offer returns on coffee beans once they have left our production facility. This is a safety precaution to ensure quality control and product tracing measures remain intact. However, our top priority is that you are loving your RnCRC experience - if you have any questions or concerns about something you have purchased from us, please let us know and we can work together to find a solution. Returns or refunds for gear and merchandise available within 14 days of purchase/receipt of item(s). 

Rose N Crantz Roasting Co is committed to protecting the privacy and accuracy of confidential information to the extent possible, subject to provisions or provincial and federal law. Other than as required by laws that guarantee public access to certain types of information, or in response to subpoenas or other legal instruments that authorize access, personal information is not actively shared with external parties. In particular, we do not re-distribute or sell personal information collected through our website. 

Information Collected:

  • Internet Protocol (IP) address of computer being used
  • Name
  • Address
  • Email
  • Phone number
  • Credit card data
  • Date and time

Rose N Crantz Roasting Co site may use “cookies” in order to deliver web content specific to individual users’ online purchasing transactions and contact forms. Sensitive personal information is not stored within cookies.

Rose N Crantz Roasting Co uses webforms on this site. These forms require users to give contact information (name, address, email, phone). Contact information is used only to send material relating to the purpose for which it was collected and will not be sold to another party. 

Use of collected information:

  • Rose N Crantz Roasting Co will only use personal information collected from this site for the purpose of processing a transaction, communicating back to individuals who contact us via the site, and compiling website traffic data for internal use. 

Distribution of collected information:

  • Rose N Crantz Roasting Co will not disclose, without your consent, personal information collected about you, except for certain explicit circumstances in which disclosure is required by law. 
  • Rose N Crantz Roasting C will not distribute or sell personal information to third-party organizations.

Rose N Crantz Roasting Co reserves the right to amend or change this privacy statement at any time and for any reason. We encourage you to review this privacy statement each time you visit our website. 

Responsibility for External Sites:
This website may contain links to other web sites or social media accounts. Some of those web sites may be operated by third parties. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. 

We are not responsible for the performance of web sites operated by third parties or for your business dealings with them. Therefore, whenever you leave this web site we recommend that you review each site’s privacy practices.